Customer Success Manager - Usability & Search knowledge helpful

An exciting opportunity within the SLI Systems team, the Customer Success Manager will be responsible for ensuring that services provided to SLI's US & Canadian customers exceed their expectations and they remain as successful and satisfied clients. This position is an addition to our growing US customer service and sales team. This is a fantastic opportunity to be part of a fast growing and profitable company.

Location; Cupertino, CA

Responsibilities

• Regularly communicating with existing customers.
• Coordinating responses to technical support requests.
• Training new customers in use of SLI products.
• Assisting with contract renewals.
• Upselling new services to existing clients.
• Providing input to Product Managers on new services/products/features.
• Following and enhancing customer management processes.
• Visiting customers as required.
• Assisting finance department with billing matters.

Requirements

• At least 2 years of direct customer service experience.
• Excellent written and verbal communications skills required.
• Able to communicate about a technical product.
• PC proficient, with thorough understanding of; Excel, Word, Powerpoint, Salesforce.com etc.
• Proven ability to work independently, without administrative support.
• In depth knowledge of ecommerce is preferable.
• Understanding of search engine marketing is preferable.
• The Customer Success Manager will work closely with the US-based sales team and the US and New Zealand-based engineering teams and will be required to travel to New Zealand from time to time.

About SLI Systems, Inc.

SLI Systems is the developer of search services for corporate web sites, e-commerce destinations and consumer Internet portals. We offer the one search technology that Searches, Learns and Improves the user experience. SLI Systems’ technologies empower businesses to enhance customer satisfaction while increasing sales, reducing costs and yielding valuable customer information. Unlike traditional search software, SLI Systems’ patented technology continuously learns from the behavior of visitors to deliver more relevant results. Current customers include Ulta, Etronics.com, Tupperware, Symantec and others. SLI Systems is a privately-held company with headquarters in Cupertino and offices in San Francisco, London, and Christchurch, New Zealand. For more information, visit www.sli-systems.com.

Please contact us for more information: Jobs @ SLI Systems.com